To help you see around corners
We know your job is full of a continuous stream of trade-off decisions that must be made. Our job is to help you make those decisions with the fullest possible apprehension of future consequences – in essence, helping you see around corners. We give it to you straight, and won’t compromise on helping you achieve the best possible balance of our four Core Operating Principles: achieve the quickest path to value, enable effective business processes, maintain an enterprise view, and lean engineering. These ideals are what differentiate your experience with roundCorner. While many firms focus on one ideal at the expense of the other, it is keeping them ALL front and center that ensures your success with Salesforce.com
Achieve the quickest path to value
In today’s world of serious resource and capital constraints, no one has the budget or patience for drawn out projects that deliver uncertain value. Missteps of the past have made stakeholders into skeptics and cynics. With roundCorner, it’s all about time to value and delivering meaningful quick wins. roundCorner’s state of the art products, roundCampus for higher education and roundCause for nonprofit, get you 80% of the way there; then our agile implementation process leverages the strength of the force.com platform and our deep industry experience to accelerate you to the finish line. There is no substitute for the momentum of rapidly realized results.
Enable effective business processes
In the end it’s really about enabling better, more efficient work flows so you can spend less time on low value work and more time with the stuff that matters. roundCorner helps you obtain the right information to know which is which. Too many institutions are tied to ad hoc practices that evolved over time, are person dependent and lack modern tools. We take the time to understand the intent and reason behind current practices, evolve them toward modern industry best practice, and then engage in candid dialogue about the most practical path forward. Then we partner with you to make the effective business processes a reality.
Maintain an enterprise view
Sometimes the CRM needs of one department or business can be pretty compelling; if they are vocal enough and can command the attention of the right people, there can be significant pressures to put out the fire with what might seem like an expedient solution – and the next group to have a need leads to the next seemingly expedient but disconnected solution. And so it goes, leaving a legacy of hopelessly siloed systems and homegrown databases hidden all over your institution. Fragmented CRM isn’t really Constituent Relationship Management at all; what falls through the cracks is the constituent experience and the ability to manage each relationship in it’s own context. At roundCorner we understand that it’s really about interoperability and collaboration. It’s our job to meet today’s need by delivering quick wins while at the same time keeping one eye firmly fixed upon the big picture. If your solution is not engineered with an enterprise view, it won’t scale and it won’t be sustainable.
The essence of maintaining cost effective agility – leveraging the true elegance of the force.com platform – is using the lightest touch possible. We are relentless in helping you avoid unnecessary customizations, and ensure you do not erode the value proposition of cloud computing that brought you to Salesforce.com in the first place. This requires deep understanding of the real business requirements and the underlying capabilities of what already exists in Salesforce.com. There is no need to create the added weight of a custom object when a standard one will do. It’s about knowing how to use and extend versus create wherever possible. roundCampus and roundCause work exactly the same way – they are engineered to leverage the strengths of Salesforce.com sales, service, custom and collaboration clouds without over-engineering the solution. We call this model “staying native.”